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Warranty

WARRANTY (for goods specified in our catalogue/website)

  • Reference dates are based on our tax invoice dates to Resellers, not Resellers tax invoice dates to their customers/consumers.
  • Our goods unless sold as bariatric models are manufactured for home or domestic use only.
  • Twelve (12) months warranty applies to frames only. Warranty does not apply to 'Wear and Tear' parts such as but not limited to castors, wheels, brakes, handgrips, handles, forearm crutches' cuffs, armrests, seats/lids, backrests and rusts on steel materials/steel hardwares.
  • It is Resellers' responsibility to ensure consumers are aware that the above "Wear and Tear' parts are not covered by warranty.
  • Repairs and replacements, if any, are subject to tax invoices fully paid.
  • All freight cost at reseller's or consumer's expense and delivered to reseller's premise only during business hours.
  • There are no further warranties for new replacements.

 

EXCLUSIONS

  • This warranty does not cover normal wear and tear of the goods/parts as mentioned above.
  • Goods affected by improper use or misuse, neglect, excessive handling beyond normal, accident (intentional or otherwise), tampered with, modified, repaired and use of defective or incompatible parts and exposure to extreme humidity, heat and corrosive conditions.
  • Damaged as a result of handling and transportation to and from reseller.
  • If the goods remained unpaid to Pharmaquip Healthcare after 30 days from date of delivery.
  • Where we establish the faulty claims are bona fide, however, replacements are immediately unavailable, we will offer near replica upgrade (all freight cost borned by reseller) if available, otherwise, refunds will be offered subject to the above stated terms and conditions.

 

PROOF OF PURCHASES

  • Required to establish ownership for conditions and warranty purposes.

 

NOTE: All information listed on this website is subject to change without notice.