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Categories

Warranty

  • Reference dates based on our tax invoice dates.
  • Our goods unless sold as bariatic models are manufactured for home or domestic use only.
  • In good faith, twelve (12) months applies to the structures, frames and thermoplastic rubbers.
  • In good faith, six (6) months apply to handgrips such as for standard rubber and foams.
  • Repairs and replacements, if any, are subject to tax invoices fully paid.
  • All freight cost at reseller's or consumer's expense and delivered to reseller's premise only during business hours.
  • There are no further warranties for new replacements.

 

Warranty Timeframe

 

 

Wheelchairs:

Structure/Frame (12 months) Seat/Armrest (6 months)

                    

Wheels/Castors (No warranty)

Rollators:    

Structure/Frame (12 months) Seat/Handgrip (6 months)

                      

Castors (No warranty)

Canes:        

Frame (12 months)

 

                  

Handle/Handgrip (6 months)

Crutches:    

Frame (12 months)

 

Cuff with moulded handgrip (6 months)

                    

Underarm pad/handgrip (6 months)

Walking Frames:

Structure/Frame (12 months)

 

Handgrip/Castor/Wheels (No warranty)

Bathroom Aids:

Structure/Frame (12 months)

                        

Seat (6 months)

 

Toilet Aids:

Structure/Frame (12 months)

                  

Seat/Lid (6 months)

 

Bedroom Aids:

Structure/Frame (12 months)

Pedal Exerciser:

Frame (12 months)

 

 

EXCLUSIONS

  • This warranty does not cover normal wear and tear of the goods/parts.
  • Goods affected by improper use or misuse, neglect, excessive handling beyond normal, accident (intentional or otherwise), tampered with, modified, repaired and use of defective or incompatible parts and exposure to extreme humidity, heat and corrosive conditions.
  • Damaged as a result of handling and transportation to and from reseller.
  • If the goods remained unpaid to Pharmaquip Healthcare after 30 days from date of delivery.
  • Where we establish the faulty claims are bona fide, however, replacements are immediately unavailable, we will offer near replica upgrade (all freight cost borned by reseller) if available, otherwise, refunds will be offered subject to the above stated terms and conditions.

 

PROOF OF PURCHASES

  • Required to establish ownership for conditions and warranty purposes.

 

NOTE: All information listed on this website is subject to change without notice.