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RETURNS (Damaged/Faulty/Incomplete Goods Upon Purchase and Receipt of Goods within 10 business days) 

  • Our goods are manufactured by third party under strict quality control in compliance with international standards. In an unlikely event of any incomplete, damaged (during transit via our freight providers) or faulty goods rendered complete failure unfit for purpose and not tampered with, please take photos of the product and packaging (if box is damaged) and contact us within 10 business days from receipt of goods. Upon our confirmation that this is a bona fide claim, we will organise replacement parts/unit and shipping at our cost. Parts replacement will be our first standard rectification procedure, however, should we deem this insufficient to rectify the issue, we will then replace the entire unit.
  • Please store the good in its original condition and packaging. Should we need the good to be returned to us, we will organise a return freight at our cost. Any replacements will only be actioned upon receipt of faulty goods in original condition and packaging.
  • We DO NOT accept return of goods on the basis of 'Change of Mind'. However, Pharmaquip Healthcare is willing to exchange for items of equal or near equal value but all freight cost (good that is to be returned to us and replacement good that is to be sent to reseller) and risk of loss, theft or damage to be fully borne by resellers and/or consumers. Good must be in original condition and packaging with no torn plastic wrappings.



  • Reference dates are based on our tax invoice dates to Resellers, not Resellers tax invoice dates to their customers/consumers.
  • Our goods unless sold as bariatric models are manufactured for home or domestic use only.
  • Twelve (12) months warranty applies to frames only. Warranty does not apply to 'Wear and Tear' parts such as but not limited to castors, wheels, brakes, handgrips, handles, forearm crutches' cuffs, armrests, seats/lids, backrests and rusts on steel materials/steel hardwares.
  • It is Resellers' responsibility to ensure consumers are aware that the above "Wear and Tear' parts are not covered by warranty.
  • Repairs and replacements, if any, are subject to tax invoices fully paid.
  • All freight cost (good that is to be returned to us for inspection/repairs and repaired good/replacement unit that is to be sent back to reseller) at reseller's/consumer's expense and delivered to reseller's premise only during business hours.  Parts replacement will be our first standard rectification procedure, however, should we deem this insufficient to rectify the issue, we will then replace the entire unit.
  • There are no further warranties for new replacements.
  • If a warranty service is required, proof of purchase and a comprehensive description together with photos detailing the fault must be provided. Warranty replacements are subject to manufacturers' evaluation and satisfaction that the fault is clearly a bona fide manufacturer's defect and not arising from wear and tear usage or conditions listed in the 'Exclusions' below.



  • This warranty does not cover normal wear and tear of the goods/parts as mentioned in the 'Warranty' section.
  • Goods affected by incorrect storage, improper use or misuse, neglect, excessive handling beyond normal, accident (intentional or otherwise), tampered with, modified, repaired and use of defective or incompatible parts and exposure to extreme humidity, heat and corrosive conditions.
  • Damaged as a result of handling and transportation to and from reseller.
  • If the goods remained unpaid to Pharmaquip Healthcare after 30 days from date of delivery.
  • Where we establish the faulty claims are bona fide, however, replacements (parts/unit) are immediately unavailable, we will offer near replica upgrade (all freight cost borned by reseller/consumer) if available, otherwise, partial/full refunds will be offered subject to the above stated terms and conditions.



  • Required to establish ownership for conditions and warranty purposes.


NOTE: All information listed on this website is subject to change without notice.