FOR TRADE ONLY:

REQUEST TO OPEN ACCOUNT

To open an account with us, please email us for a credit application form at:

accounts@pquip.com.au

PLACING YOUR ORDERS

Email: sales@pquip.com.au       Tel: 07-3806 4274

• Orders via email or fax are preferred to ensure accuracy of order.
  
• Items ordered through Phone must be confirmed via written email/fax to ensure accuracy before goods can be dispatched out.
• Please quote product code, product name, quantity and wholesale price per item in your order list to minimise order errors.
• Please indicate clearly any other special instructions e.g. if freight assistance is required.
• Your orders will be processed/confirmed within 24-48 business hours. However, if you do not receive any acknowledgement from us due to possible internet/telephone outage, please call us to check if we received your purchase orders.
• To expedite delivery and optimise efficiency, all Email Orders with freight cost around/less than 15% of product sales (excluding GST & Freight) will be automatically processed and dispatched out. However, should you require us to seek your go-ahead confirmation on freight cost, please indicate in your Purchase Order Instruction.

NOTE:

Products are subject to availability. Spare Parts may run our due to manufacturer's limitation(s). Products/colours illustrated are indicative only and may not be identical to the actual product. Slight variation of colours in items may occur due to the varying composition of raw materials.

PAYMENT

Term of payment is strictly 30 days from date of invoice.  Future orders will not be processed until all outstanding invoices have been fully paid. We reserve the right to impose late payment interest rate of 8% p.a. from the date beyond 30 days credit. Any debt collection or legal action costs will be borne by debtor in default.

Please quote Pharmaquip Invoice Number/s in your payment reference/remittance advice. All payments to be made to: 

Pharmaquip Healthcare

Commonwealth Bank

BSB: 064 203

Account: 1027 8463

NOTE:

Effective 24th September 2018, we no longer accept card payments. All payments to be paid via bank transfer.

NEW CUSTOMERS

Customers while waiting for their credit application to be processed can proceed with their purchase orders but payment must be pre-paid via bank direct transfer or credit card payment (Visa or MasterCard only) before goods can be released or delivered.

FREIGHT ARRANGEMENT

Freight arrangement is offered as a service to all our customers via third party Freight Providers and are subject to their terms and costs. Please note much time and effort are put in by PQUIP staff to secure lowest possible freight cost. Customer's own freight arrangement is most welcome and our staff will notify you once your goods are ready to be picked up. All goods are picked-up/shipped from our Loganholme address. Freight arrangements through Pharmaquip are dispatched the next working day after the order has been processed. Delivery times will vary depending on your location and is beyond our control. For major cities allow 2-4 working days for delivery, for other areas please allow 5-9 working days. Delivery on weekends is not available.

Depending on the location, we will use local and interstate couriers. In the case of small items we may use Australia Post. With the exception of Australia Post, please note that our couriers cannot deliver to a PO Box. Delivery to Residential address will incur additional charges by some of our couriers and will be charged to customers retrospectively. To avoid these retrospective charges, please notify us in advance if your premise is a residential address so that the freight cost is correctly calculated.

Freight Costs

Freight costs are third party cost and are not included in the product cost. Freight costs are quoted on volume measurement per carton i.e. per 0.1 cubic metre (0.1m3) with maximum weight of 20kg/25kg (+GST) depending on the location & based on business premises only. Residential address will incur additional cost by some of our couriers. Please note that order/s may exceed the 0.1m3 in volume and/or the 20kg/25kg in weight. As such, please do contact us for actual freight cost before you price your quote to your customer. 

RETURNS (Damaged/Faulty/Incomplete Goods Upon Purchase and Receipt of Goods within 10 business days) 

• Our goods are manufactured by third party under strict quality control in compliance with international standards. In an unlikely event of any incomplete, damaged (during transit via our freight providers) or faulty goods rendered complete failure unfit for purpose and not tampered with, please take photos of the product and packaging (if box is damaged) and contact us within 10 business days from receipt of goods. Upon our confirmation that this is a bona fide claim, we will organise replacement parts/unit and shipping at our cost. Parts replacement will be our first standard rectification procedure, however, should we deem this insufficient to rectify the issue, we will then replace the entire unit.
• Please store the good in its original condition and packaging. Should we need the good to be returned to us, we will organise a return freight at our cost. Any replacements will only be actioned upon receipt of faulty goods in original condition and packaging.
• We DO NOT accept return of goods on the basis of 'Change of Mind'. However, Pharmaquip Healthcare is willing to exchange for items of equal or near equal value but all freight cost (good that is to be returned to us and replacement good that is to be sent to reseller) and risk of loss, theft or damage to be fully borne by resellers and/or consumers. Good must be in original condition and packaging with no torn plastic wrappings.

WARRANTY

• Reference dates are based on our tax invoice dates to Resellers, not Resellers tax invoice dates to their customers/consumers.
• Our goods unless sold as bariatric models are manufactured for home or domestic use only.
• Twelve (12) months warranty applies to frames only. Warranty does not apply to 'Wear and Tear' parts such as but not limited to castors, wheels, brakes, handgrips, handles, forearm crutches' cuffs, armrests, seats/lids, backrests and rusts on steel materials/steel hardwares.
• It is Resellers' responsibility to ensure consumers are aware that the above "Wear and Tear' parts are not covered by warranty.
• Repairs and replacements, if any, are subject to tax invoices fully paid.
• All freight cost (good that is to be returned to us for inspection/repairs and repaired good/replacement unit that is to be sent back to reseller) at reseller's/consumer's expense and delivered to reseller's premise only during business hours.  Parts replacement will be our first standard rectification procedure, however, should we deem this insufficient to rectify the issue, we will then replace the entire unit.
• There are no further warranties for new replacements.
• If a warranty service is required, proof of purchase and a comprehensive description together with photos detailing the fault must be provided. Warranty replacements are subject to manufacturers' evaluation and satisfaction that the fault is clearly a bona fide manufacturer's defect and not arising from wear and tear usage or conditions listed in the 'Exclusions' below.

EXCLUSIONS

• This warranty does not cover normal wear and tear of the goods/parts as mentioned in the 'Warranty' section.
• Goods affected by incorrect storage, improper use or misuse, neglect, excessive handling beyond normal, accident (intentional or otherwise), tampered with, modified, repaired and use of defective or incompatible parts and exposure to extreme humidity, heat and corrosive conditions.
• Damaged as a result of handling and transportation to and from reseller.
• If the goods remained unpaid to Pharmaquip Healthcare after 30 days from date of delivery.
• Where we establish the faulty claims are bona fide, however, replacements (parts/unit) are immediately unavailable, we will offer near replica upgrade (all freight cost borned by reseller/consumer) if available, otherwise, partial/full refunds will be offered subject to the above stated terms and conditions.

PROOF OF PURCHASES

• Required to establish ownership for conditions and warranty purposes.

NOTE: All information listed on this website is subject to change without notice.