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TERMS AND CONDITIONS

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TERMS AND CONDITIONS

 

FOR TRADE ONLY:

REQUEST TO OPEN ACCOUNT

To open an account with us, please email us for a credit application form at:

accounts@pquip.com.au

 

PLACING YOUR ORDERS

Email: sales@pquip.com.au       Fax: 07-3103 4058

  • Orders via email or fax will only be processed.
  • Phone orders must be followed up with written email or fax before any orders can be processed.
  • Please quote product code, product description, quantity and wholesale price per item in your order list to minimise order errors.
  • Please indicate clearly any other special instructions e.g. if freight assstance is required.
  • Your orders will be processed/confirmed within 24 business hours. However, if you do not receive any acknowledgement from us due to possible internet/telephone outage, please call us to check if we received your purchase orders.

NOTE:

Products are subject to availability. Spare Parts may run our due to manufacturer's limitation(s). Products/colours illustrated are indicative only and may not be identical to the actual product.

 

PAYMENT

Term of payment is 30 days from date of invoice.  Future orders will not be processed until all outstanding invoices have been fully paid. We reserve the right to impose late payment interest rate of 8% p.a. from the date beyond 30 days credit. Any debt collection or legal action costs will be borne by debtor in default.

Please quote Pharmaquip Invoice Number/s in your payment reference. All payments to be made to: 

Pharmaquip Healthcare Australia Pty Ltd

Commonwealth Bank

BSB: 064 203

Account: 1027 8463

 

NOTE: 1.5% credit card surcharge applies to all payments by Visa/Mastercard.

 

 

NEW CUSTOMERS

Customers while waiting for their credit application to be processed can proceed with their purchase orders but payment must be pre-paid via bank direct transfer or credit card payment (Visa or MasterCard only) before goods can be released or delivered.

 

FREIGHT ARRANGEMENT

Please make your own freight arrangement to have your goods picked up from our warehouse. Our staff will notify you once they are ready to be picked up. However, if you require assistance in arranging freight delivery, we are happy to assist subject to our freight providers' terms and third party costs. Please refer to our Wholesale Pricelist for details.

All orders are picked-up/shipped from our Loganholme address. Freight arrangements through Pharmaquip are despatched the next working day after the order has been processed. Delivery times will vary depending on your location and is beyond our control. For major cities allow 2-4 working days for delivery, for other areas please allow 5-9 working days. Delivery on weekends is not available.

Depending on the location, we will use local and interstate couriers. In the case of small items we may use Australia Post. With the exception of Australia Post, please note that our couriers cannot deliver to a PO Box. 

Freight Costs

Freight costs are not included in the product cost. Please refer to the freight costs (+GST) in our Wholesale Pricelist.

Freight costs are quoted on volume measurement i.e. per 0.1 cubic metre (0.1m3) with maximum weight of 20kg/25kg (+GST) depending on the location. Please note that order/s may exceed the 0.1m3 in volume and/or the 20kg/25kg in weight. As such, please do contact us for actual freight cost before you price your quote to your customer. 

 

 RETURNS/WARRANTY

  • Our goods are manufactured by third party under strict quality control in compliance with international standards. In an unlikely event of any faulty goods rendered complete failure unfit for purpose and not tampered with, and are returned to Pharmaquip within 10 business days from receipt of goods, Pharmaquip will honour the replacement of parts/goods.
  • Any replacements will only be actioned upon receipt of faulty goods in original condition and packaging.
  • Mere 'change of mind' after purchase by resellers or consumers are not acceptable for warranty purpose.
  • However, Pharmaquip Healthcare is willing to exchange for items of equal or near equal value but all freight cost and risk of loss, theft or damage to be fully borne by resellers and/or consumers.

 

WARRANTY

  • Reference dates based on our tax invoice dates.
  • Our goods unless sold as bariatic models are manufactured for home or domestic use only.
  • In good faith, twelve (12) months applies to the structures, frames and thermoplastic rubbers.
  • In good faith, six (6) months apply to handgrips such as for standard rubber and foams.
  • Repairs and replacements, if any, are subject to tax invoices fully paid.
  • All freight cost at reseller's or consumer's expense and delivered to reseller's premise only during business hours.
  • There are no further warranties for new replacements.

      Please refer to 'Warranty' section for more details.

 

EXCLUSIONS

  • This warranty does not cover normal wear and tear of the goods/parts.
  • Goods affected by improper use or misuse, neglect, excessive handling beyond normal, accident (intentional or otherwise), tampered with, modified, repaired and use of defective or incompatible parts and exposure to extreme humidity, heat and corrosive conditions.
  • Damaged as a result of handling and transportation to and from reseller.
  • If the goods remained unpaid to Pharmaquip Healthcare after 30 days from date of delivery.
  • Where we establish the faulty claims are bona fide, however, replacements are immediately unavailable, we will offer near replica upgrade (all freight cost borned by reseller) if available, otherwise, refunds will be offered subject to the above stated terms and conditions.

 

PROOF OF PURCHASES

  • Required to establish ownership for conditions and warranty purposes.

 

NOTE: All information listed on this website is subject to change without notice.